We're busier than normal currently and it may take us longer than usual to answer your call.
Our call centre is open and our team is ready to help you, although please be patient if it takes a little longer to answer the phone than usual.
Our priority is to protect our services for those customers that need us most, so we ask that if your call is not urgent, please log in to your account and send us a secure message instead so that we can help people with urgent needs first.
You can carry out most things you need to do by
logging in to your online account, including checking balances, scheduling a withdrawal from an easy access or notice account, or even applying for a new one.
In the current situation, it’s never been more important to be able to bank from home, so please help keep the phone lines free for those who urgently need our help by using the online banking area for everything you’d normally call us for.
We're aware that there are delays to the postal service across the country and whilst we're not currently experiencing these delays, we'll be sure to keep you updated should this change.
Please be assured we’re following the government’s guidelines to reduce the risk to our team so that we can continue to serve you.
This is an evolving situation and we continue to take all necessary precautions in accordance with the latest government guidelines.