Contact us

Picture Of call centre

Coronavirus update

While our call centres are now open as normal we do encourage you to use your online account where possible. Read here for more information.

Supporting you through Brexit

We are continuing to monitor any impact of the UK’s withdrawal from the EU and what this may mean for our customers. If we do need to make changes to our products or the way we service any of our non-UK resident customers, we’ll be sure to contact you and give you as much notice as possible. For updates on the latest changes, visit and read ‘What happens if I move abroad?’ in the 'Operating your account’ section.


Call us on 0800 032 9999.

If you’re calling from outside the UK please contact us on +44 330 123 1111.

The international number is charged at your telephone provider's international call rates.

We're open from:

   Monday - Thursday (excluding bank holidays):

 8am to 8pm


 8am to 6.30pm


 9am to 5pm


 10am to 4pm

Secure message

If you're an existing customer, log in to your account and send us a secure message.


If you're not an existing customer you can contact us by emailing [email protected]

As email isn't a secure channel, please don't include any personal details in any messages you send.


If you'd like to write to us, or need to send extra information, please use the following address:

Charter Savings Bank
PO Box 855
NE28 5BL


If you wish to make a complaint, please visit this page for more details.

Media contacts

For queries relating to pictures or logos for press, please contact [email protected].

View latest news here

Financial Services Compensation Scheme

Financial Services Compensation Scheme

Your eligible deposits held by a UK establishment of Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit