Contact us

If you'd like to talk to us about your account or any of our savings products, we'd love to hear from you. You can get in touch in one of the following ways.

Picture Of call centre


Call us on 0800 032 9999

If you’re calling from outside the UK please contact us on +44 330 123 1111.

The international number is charged at your telephone provider's international call rates.

We're open from:

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:
  • 8am to 8pm (excluding bank holidays)
  • 8am to 8pm
  • 8am to 8pm
  • 8am to 8pm
  • 8am to 6.30pm
  • 9am to 5pm
  • 10am to 4pm

Secure message

If you're an existing customer, log in to your account and send us a secure message.


If you're not an existing customer you can contact us by emailing [email protected]

As email isn't a secure channel, please don't include any personal details in any messages you send.


If you'd like to write to us, or need to send extra information, please use the following address:

Charter Savings Bank
PO Box 855
NE28 5BL


If you wish to make a complaint, please visit this page for more details.

Media contacts

For all media enquiries please contact:

Patrick Evans - Executive Director, Citigate Dewe Rogerson
DD: 020 7282 2913
Mob: 07774 133 934

Please contact Roselle Allsop, Associate Director of Marketing
at [email protected] for profile pictures or logos for press.

View latest news here

Financial Services Compensation Scheme

Financial Services Compensation Scheme

Your eligible deposits with Charter Savings Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information or visit