System requirements for online accounts

To keep your savings and your personal details safe and secure, please use the latest version of the browser you use to access the internet (e.g. Internet Explorer, Google Chrome, etc.) and/or the operating system on your computer or internet-enabled device (e.g. iPad, Android tablet, smartphone, etc.).

If you’re using any of the following, you’ll be unable to access any of your existing accounts, or apply for a new one:

• Internet Explorer versions 8, 9 or 10
• Any version of Internet Explorer on Windows XP or Vista.

If you’re using the Google Chrome or Mozilla Firefox browsers on a Windows XP or Vista system, you can still access your account(s) as long as they are version 49 or above.

What do I need to do?

Browsers

You can check which version of Internet Explorer you’re using by opening your browser, selecting the Help menu and then ‘About Internet Explorer’.

If you’re using one of the Internet Explorer browsers listed above, you’ll need to update it to the latest version in order to apply for an account, or be able to access our online banking area and view your savings account(s).

There are many guides on the internet that will be able to help you (you could do an internet search for ‘how do I update my browser’) or, if you prefer, you can call us on 0800 032 9999 and we’ll talk you through what you need to do.

Operating Systems

Microsoft recommends you upgrade your operating system if you’re still using XP or Vista, as they are vulnerable to viruses, malware or other security-related threats.

You can find more information on the internet on what options are open to you, especially if you visit www.microsoft.com.

If you decide to continue using one of these operating systems, and accept the risks that come with using them, you’ll only be able to use Google Chrome or Mozilla Firefox browsers (version 49 or above) to access your account(s).

What will happen if I don’t upgrade my browser and/or operating system?

You won’t be able to log in to your online savings account(s), which means you won’t be able to view your balance, arrange a withdrawal, amend any personal details or choose a new account upon maturity of any Fixed Rate account.

It also means you won’t be able to apply for a new account.

Your savings will remain safe, secure and protected by the FSCS scheme, but you won’t be able to view or manage your account(s).

Would you like further help and information?

If you have any questions relating to updating your browser and/or operating system, or anything else to do with your account, please call us on 0800 032 9999. View our opening hours here.